Shipping policy

 Do you offer free shipping?

We offer free shipping for orders over $50.

 

When will my order arrive?

Klean Rituals orders are typically processed within 4 business days - we do not ship on weekends or major holidays. Once the carrier accepts and scans your package, the tracking information sent via email will be updated and given an estimated arrival date for your package. 

STOLEN, DAMAGED OR NEVER RECEIVED (LOST) SHIPMENT

Klean Rituals assumes no responsibility for late, never received (lost), stolen or damaged items.

All items shipped have the option to include insurance and signature confirmation at checkout. Insurance through the shipping service covers the buyer if the package is never received (lost) or damaged during shipping. Signature confirmation helps the buyer find out when a package was delivered, who signed for the package or when delivery was attempted. If the customer chooses not to purchase insurance and signature confirmation they may reorder the item if it is lost or damaged during shipping. A "lost shipment" means that the shipping service has no record of the package being delivered to the address provided by the customer. 

 

If the customer does not receive confirmation of the insured package or signature confirmation (as delivered) within 15 business days please contact Klean Rituals via email. We will try to help locate the package that has NOT been scanned in by the carrier as received and delivered to the address provided by the customer (insured/sc packages ONLY). Please note it can take us up to 30 days to research and process claims (insured/sc packages ONLY) in the US.

PACKAGES LISTED AS DELIVERED

Customer understands by denying signature confirmation they are completely liable for packages listed as delivered. Klean Rituals is not responsible for packages listed as delivered with tracking information provided. We strongly suggest signature confirmation.

the carrier as being delivered. We work very closely with our shipping suppliers to help insure that packages arrives safely, but sometimes things happen that are beyond our control.

RETURN DUE TO INCORRECT ADDRESS WITHIN U.S.

A package returned as non-deliverable due to shipping address entered incorrectly during checkout will be processed immediately and we will notify you by email.  A credit will be placed on your account to repurchase your items and new shipping charges will apply.  In the event you received free shipping with your initial order, we will need to collect new shipping fees at checkout for your order to be reshipped.

 

How do I cancel my order?

Please email us at help@kleanrituals.com with the word "Cancel" in the subject line as soon as possible.   We can’t guarantee order cancellation, but we’ll do our best.  Only cancellation requests received within 24 hours of the purchase completion will be considered for cancellation.  If your order cannot be cancelled, it will be processed and shipped as ordered.  ALL SALES ARE FINAL.